Information about returns

Returning an item due to an unsuitable size or because you do not like it

For returns due to an unsuitable size or because you do not like the item, we recommend, where applicable, passing the item on to your own team. This saves you effort while also helping to protect the environment.

1. The quick way

1. Simply reorder the item you want. Return the item that does not fit or that you do not want to us, marked “Refund”. You can also wait to return the item until you have received and checked the new item.
2. Enclose the completed “Return Note” with the parcel. If you do not require a replacement item, please mark “Refund”.
3. Once we have received and checked the goods, we will refund the amount within 3–5 working days via the payment method originally used.

2. The alternative way

You can also return the goods to us for an exchange for a different size or for a full refund. Please note that this option may take a little longer, as we must first receive and check your return.

Please note the following on the “Return Note”:

• Exchange from size X to size Y
• or refund of the purchase amount

For PayPal or credit card payments, the refund will automatically be issued via the payment method originally used. For other payment methods, a refund is possible provided that we have your bank details or that they have been noted on the returned invoice.

3. Returning the item in person at a branch

Alternatively, you can also return your item in person at one of our branches. Regardless of where you purchased the item. 

This is possible both in Hanover and in Königsbrunn near Augsburg during the respective opening hours.

In this case, you will not incur return postage.

Return address

Image Sport & Event GmbH
Hockeyzentrale
Rendsburger Str. 14
30659 Hanover
Germany