3D Secure procedure

As an additional security measure, we use 3D Secure procedures for credit card payments, such as “Verified by Visa” and “MasterCard SecureCode”.

After entering your VISA or MasterCard details during the order process, you will be redirected to your bank or card issuer for confirmation. There, you confirm the payment, for example by entering a code, approving it in an app or using another security procedure. The payment can only be completed if this authentication is successful.

Credit card payments often work most easily via Google Pay or Apple Pay.

In individual cases, the message “Forbidden” may appear after payment. Usually, this is only a redirection error after the payment has been completed. The payment may nevertheless have been accepted successfully.

You can usually tell whether the payment was successful by checking whether the amount has been earmarked or reserved on your credit card. In this case, we have received the payment.

Please do not place a second order. If the payment does not reach us correctly, our system will detect this automatically and we will contact you.