Order payment issues: payment methods, failed charges and refunds

Introduction

If you are having trouble completing payment for your order, this guide explains the available payment methods, what to do if a credit card payment fails, and how double charges are handled. It also covers how to check the status of your order payment and where to get further help.

Available payment methods

We currently accept the following payment methods:

• Credit card
• PayPal
• Bank transfer

If your credit card payment fails

If your credit card payment does not go through, please try the payment again. If the issue continues, you can use an alternative payment method such as PayPal or bank transfer. In some cases, your card issuer may also need to approve the transaction.

If you have been charged twice

If you believe your order has been charged twice, we will issue a refund within 3 to 5 business days. If the refund has not appeared after this time, please contact our support team for assistance.

Checking the status of your order payment

To help us confirm your order status, make sure your payment has been processed successfully. Once payment is complete, your order can be prepared without delay. If your payment is still pending or unsuccessful, your order may not move forward until the issue is resolved.

Contact support

If you need help with a failed payment, a refund, or confirming your order payment status, please contact our support team with your order number and payment details.