How to apply a club discount code at checkout

Introduction

This guide explains how to apply a club discount code during checkout and what to do if the discount does not appear to be applied. Follow the steps below to make sure your code is entered correctly and meets the required conditions.

How to apply your club discount code

1. Add the items you want to purchase to your basket.
2. Go to checkout and sign in to your account if prompted.
3. Look for the discount code, promo code, or voucher code field on the checkout page.
4. Enter your club discount code exactly as shown, then select Apply or Redeem. You can ask you club code from you club. If there not known ist there can ask this code by us!
5. Check that the discount has been added to your order total before completing payment.

If your discount code is not working

If the discount is not applied, check the following common causes:

• The code has been entered incorrectly, including any spaces or capital letters.
• The code has expired or is no longer valid.
• The code is only valid for certain products, categories, or minimum spend values.
• The code can only be used once per customer or account.
• The discount cannot be combined with other offers or promotions.

What to do next

If you have checked the points above and the code still does not apply, try refreshing the page or removing and re-adding the items to your basket. If the issue continues, contact [support team/contact method] with your club discount code and a screenshot of the checkout page so we can investigate further.

Additional information

For the best results, apply your club discount code before completing payment. If you are using a mobile device, make sure the checkout page has fully loaded and that the discount field is visible before entering the code.